Welcome to www.dermarexstore.com (the “Website”), owned and operated by Dermarex Healthcare India Pvt Lt (“Dermarex”, “we”, “our”, “us”), an ISO 9001:2015 Certified, pharma-backed cosmeceutical company.

Registered Address:
No. 6A, Sathyaraj Nivas, Kurar, Malad (E), Mumbai – 400 097, India

At Dermarex, we combine pharmaceutical expertise with responsible data practices. This Privacy Policy explains how we lawfully collect, use, store, and safeguard your information when you access our Website or engage with our products and services.

1. Information We Collect

Personal Information

We may collect personal information necessary for dermatological product delivery, customer care, and regulatory compliance, including:

• Full name
• Email address
• Phone / WhatsApp number
• Shipping and billing address
• Order, enquiry, and communication details voluntarily shared by you

Non-Personal Information

We may automatically collect anonymised and aggregated data such as:

• Browser and device information
• IP address and approximate location
• Pages accessed, session duration, and interaction patterns
• Cookies and similar tracking technologies

2. Purpose of Collection and Use

Your information is collected and processed strictly for legitimate business and compliance purposes, including to:

• Fulfil and deliver cosmeceutical and dermatology-focused products
• Provide customer support and post-purchase assistance
• Share order confirmations, regulatory notices, safety updates, and service communications
• Improve product quality, website performance, and user experience
• Conduct internal audits, analytics, and quality assurance
• Share marketing communications only where consent has been provided (opt-out available at all times)

3. Cookies & Digital Technologies

Our Website uses cookies and similar technologies to ensure secure functionality, improve navigation, and analyse usage trends. These tools do not identify you personally unless you choose to share such information. You may manage cookie preferences through your browser settings, though certain Website features may be limited if cookies are disabled.

4. Data Sharing & Confidentiality

Dermarex does not sell or commercially exploit personal data. Information may be shared only:

• With logistics, payment, or technology service providers strictly on a need-to-know basis
• Where required under applicable laws, regulations, or court orders
• To protect public safety, prevent fraud, or enforce our legal rights

All third-party partners are contractually obligated to maintain confidentiality and data protection standards consistent with pharmaceutical and healthcare industry norms.

5. Data Security Measures

In line with pharma and healthcare best practices, Dermarex implements appropriate administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse. While we maintain industry-recognised security controls, no digital platform can guarantee absolute security.

6. Data Retention

Personal information is retained only for the duration necessary to meet business, regulatory, and legal obligations, including product traceability and statutory compliance under Indian laws.

7. User Rights & Control

You have the right to:

• Access, correct, or update your personal data
• Withdraw consent for promotional communications
• Request deletion of data, subject to applicable legal and regulatory requirements

Requests may be submitted using the contact details provided below.

8. Children’s Data

Dermarex products and services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Updated versions will be published on the Website.

10. Contact & Grievance Redressal

For privacy-related queries, data access requests, or grievances, please contact:

Dermarex Healthcare
Email: dermarex.store@gmail.com
Phone / WhatsApp: +91 82200 67953 (WhatsApp available)

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Dermarex Healthcare
Pharma-backed Cosmeceutical Brand | ISO 9001:2015 Certified