Your Skin Deserves the Best – We're Here to Help
Welcome to Dermarex! We are committed to providing you with premium skincare and beauty products. Browse our FAQs below to find quick answers to the most common questions about our products, orders, and services.
Dermarex offers a wide range of premium skincare and beauty products including Silicone Sunscreen Matte Gel (SPF protection), Hyaluronic Acid Advanced Moisturizing Lotion, Daily Face Moisturizing Gel, Lip Balm with SPF 45, Camouflage Makeup Cream, and Yes|Can Hair Color products. All our products are dermatologist-tested and crafted for effective results.
Once you place your order, you will receive a confirmation email with your order details. Dermarex typically processes orders within 1-2 business days. Delivery usually takes 3-7 business days depending on your location. You will receive a tracking number via email once your order is dispatched.
At Dermarex, customer satisfaction is our priority. If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery at info@dermarex.com with your order number and photos of the issue. We will arrange a replacement or refund promptly. Exchanges are accepted for unopened, unused products in their original packaging within 14 days of purchase.
Yes! Dermarex products are formulated with skin-friendly, dermatologist-tested ingredients. Our Hyaluronic Acid Moisturizing Lotion and Daily Face Moisturizing Gel are especially suitable for sensitive skin types. However, if you have known allergies or skin conditions, we recommend reviewing the ingredient list on each product page or consulting your dermatologist before use.
Your invoice will be sent to your registered email address as soon as your order is confirmed. You can also find and download your invoice anytime from your account under the My Orders section on dermarexstore.com. If you have not received your invoice, please check your spam folder or contact us at info@dermarex.com.
No. Dermarex is committed to clean, safe beauty. Our products are free from harmful parabens, sulfates, and harsh chemicals. We use scientifically proven, skin-nourishing ingredients like Hyaluronic Acid, SPF filters, and natural moisturizers to deliver effective skincare without compromising your health.
Dermarex orders are typically delivered within 3-7 business days for standard shipping across India. Express delivery (1-2 business days) is available at checkout for select pin codes. International shipping is available and may take 10-15 business days. You will receive a shipping confirmation with tracking details once your order is dispatched.
Yes, Dermarex accepts return or replacement requests under the following conditions: incorrect product delivered, expired product, physically damaged or tampered product/packaging, incomplete order, or missing product(s). Requests for wrong or expired products must be raised within 7 days of delivery, and requests for damaged or missing products within 2 days of delivery. Please note that opened, used, or altered products and requests raised beyond these timelines will not be accepted. For more details, please refer to our Returns and Refunds Policy.